My contact details
Name: Laura Dimmock-Jones
Address: 20, Chivalry Road, London, SW11 1HT
Phone Number: 07766313626
E-mail: laura@lovelymassage.co.uk
The type of personal information we collect
To give professional reflexology & massage treatments, I will need to ask for and keep information about your health. I will only use this for informing your treatments and any advice I give because of your treatment. The information to be held is:
- Your contact details
- Medical history and other health-related information
- Treatment details and related notes
How I get the personal information and why I hold it
Most of the personal information I process is provided to me directly by you for one of the following reasons:
- For informing reflexology & massage treatments and any advice I give because of your treatment.
We use the information that you have given us to:
- Provide you with the best possible treatment options, support and advice.
- Only pass on information to others in the event that there is a safeguarding risk (for example to a paramedic)
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are:
- Your consent. You can remove your consent at any time. You can do this by contacting laura@lovelymassage.co.uk
- I have a legal obligation
- ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
- Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
- CNHC requirements to retain information for 8 years
- I have a vital interest
- I need it to perform a public task
- I have a legitimate interest [i.e.my requirement to retain the information to provide you with the best possible treatment options and advice]
As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
Data is collected when you:
Use the online contact form.
Purchase a service.
Voluntarily complete a customer survey or provide feedback through the website or via email.
Use or view my website via your browser’s cookies.
Fill in my online consultation form, or fill in a consultation form with me in person.
Marketing: lovelymassage.co.uk would like to send you information about services that you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop
lovelymassage.co.uk from contacting you for marketing purposes.
Cookies: Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit lovelymassage.co.uk, information may be collected automatically through cookies or similar technology. For further information, visit https://allaboutcookies.org.
lovelymassage.co.uk uses cookies in a range of ways to improve your experience on our website, including:
Protecting your Personal Data – How we store your personal information
I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you have given me.
I keep your data for 8 years (CNHC guidance). I will then dispose your information by permenantly deleting it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at laura@lovelymassage.co.uk, 077663136262, 20 Chivalry Road, London, SW11 1HT if you wish to make a request.
THERAPIST’S RIGHTS
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to complain
The ICO is the UK’s independent authority set up to uphold information rights. You have the right to contact them should you wish. Details can be found on their website: https://ico.org.uk.
If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure HERE.
Changes to Privacy Policy: lovelymassage.co.uk keeps its privacy policy under regular review and places any updates on this web page.
Contact: If you have any questions about lovelymassage.co.uk’s Privacy Policy, the data is held on you, or you would like to exercise one of your data protection rights, please do not hesitate to get in touch:
laura@lovelymassage.co.uk