Cancellation Policy
I ask for a deposit of 10% to be paid at the time of booking. If you need to cancel an appointment please give at least 24 hours notice and I will try to reschedule your appointment for a time that works or alternatively a voucher for the deposit to be used in the future.
If you cancel less than 24 hours in advance your deposit will be retained.
Inclusion
Lovely Massage is an inclusive business and always aims to treat clients with equality. However in the event of a therapist feeling unsafe we reserve the right to refuse treatment. Lovely Massage will always aim to keep therapists and clients alike safe.
There are stairs to access my home treatment room. If you have difficulty with stairs let me know and I can either set up on the ground floor or visit you in your home.
I will always do my best to treat clients but sometimes I may not have the qualifications to do so. For example I am not oncology massage trained and may on occasion be unable to treat because of this. If you are living with cancer I recommend you find an oncology trained massage therapist. I can only treat those who have been signed off by their consultant.
Privacy, confidentiality and consent
All clients will be asked to sign a privacy, confidentiality and consent form. This will be kept in accordance with GDPR along with any other relevant notes. You can view a copy of the agreement here.
Consultation form
Prior to your treatment you will need to fill in a consultation form. The consultation form describes, total, relative and local contraindications. Total contraindications mean I cannot treat you. Relative ones mean I need permission from your GP, doctor or consultant or that I require you to fill in my medical disclaimer. Local contraindications mean I will avoid the area or use only a very light touch. You can read about contraindications here. Please be aware that it is your responsibility to inform me about your health, any changes to your health, and anything you deem to be relevant to your treatment.